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Creative Cloud apps dowload and install error

New Here ,
Nov 26, 2019 Nov 26, 2019

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 about Creative Cloud apps dowload and install error. I purchased Creative Cloud All Apps plan, but I can't download and install After Effects app on my Macbook and get a conflict installing After Effects error message. Could you please let me know how to fix this ploblem.IMAGE 2562-11-27 00:08:17.jpgIMAGE 2562-11-27 00:08:26.jpgIMAGE 2562-11-27 00:08:34.jpg

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Community Expert ,
Nov 26, 2019 Nov 26, 2019

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Try to use the Adobe CC Cleaner Tool to remove existing registers for previous adobe installations.

 

AdobeCreativeCloudCleanerTool.dmg

 

Then, install Creative Cloud app again and try to install your apps.

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LEGEND ,
Nov 26, 2019 Nov 26, 2019

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Oooh!  Oooh!  This is important, too!

If you have an older version of Creative Cloud, DO NOT UNDER ANY CIRCUMSTANCES GET RID OF IT!

You will find that brand-new versions of Adobe software have many, many bugs in them.

They don't call renting this software an unwitting membership in the Adobe Unpaid Beta Tester Program for nothin', y'know.

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