Disk cache folder full but there is space...

[camretail]

Hello,

When I start After Effects, it shows me an alert meaning that the disk cache folder is full while it still has about 80 GB of available yet.

I don't understand, have you ever met this concern?

Thanks for your help

[Martin_Ritter]

Check the disk cache location - AE likes to reset it to default after an update.

Next, check to box to not receive this message ever again and life a happy life. I think, that's what everybody else does.

*Martin

[David Arbor]

You're getting this error because the allocated space of your disk cache has filled up, not your hard drive. Go into your prefs and see how much you've allocated for your disk cache. It's common practice to purge the cache from the menu as this folder will fill up and not empty itself. There's also a relatively new option when you run that command from the menu to empty ALL disk caches from all previous versions. So if you have other versions of AE installed and you never purged those caches, this checkbox will free up even more space on your drive.

[camretail]

Thanks for your answers !

I understand better even if it's strange because at each closing of After Effects I'm used to purge the memory and disk cache ...

I made more space on my hard drive and the message is no longer displayed. I still think it must be a small bug in the software.

[camretail]

Or maybe it was because I had 2 versions of AE on my computer (CC2017 & CC2019)...

[Byron Cortez]

Try purging After Effects:

Menu Edit / Purge / All Memory & Disk Cache ... will ask you if you are sure and press OK.

I hope I've helped.

[camretail]

No it was not the problem...

But thanks anyway.

[camretail]

Finally it continues to show me the message that is completely wrong. I'm on Mac Mojave 10.14.4, I purge all the time, I'm really lost.

I think the solution will just be to tell him to stop showing the message...

[David Arbor]

I really don't think this is a bug. Can you post a screenshot of your Media and Disk Cache preferences section and your Mac's hard drive storage info?

[camretail]

Yes of course, thank you ! But it's in french.

[David Arbor]

Thanks for posting those. The problem is that your disk cache is only set to 40 GB. It doesn't matter how much free space you have on your hard drive, After Effects will only fill up your disk cache folder with 40 GB of files. The error you're getting when you start AE isn't harmful, it's just letting you know that you don't have enough free space, so older cache files will be deleted. I set my disk cache to 100 GB. If you're seeing this error often, even if you regularly clear your cache that means that you're caching a lot of files in your project. You don't have a large hard drive, but you do have enough space to increase your disk cache to 60, 80, or even 100 GB, but of course that will fill up your hard drive quickly.

[camretail]

Okay I see, thanks for your help! It may be the trouble indeed.

Although it always seems odd to me because the alert that shows After Effects does not describe it at all but that the disk on which the cache is located is too full to contain more.

While according to you I should just allocate more, After Effects will explode hahaa;)