Echec installation application After Effects

New Here ,
May 25, 2022 May 25, 2022

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Bonjour tout le monde,

Je me permets de vous écrire afin de vous demander de l'aide parce que je galère depuis plusieurs jours.

J'ai un Macbook Pro Retina 2012. Mon mac à 10 ans et fonctionne encore très bien.

J'utilise la Creative Cloud depuis plusieurs mois. Les logiciels que j'apprends, fonctionne très bien aussi.

Depuis peu, j'ai un problème avec After Effects. En effet, mon mac tourne sous Catalina 10.15.7 et les mises à jour ne se font plus. Donc, de ce fait, j'ai opté pour la version 2019 d'After Effects. Cela a très bien fonctionné durant tout un temps. Mais, il s'avère que j'ai dû refaire une installation à cause d'un bug.

Depuis, cela m'est impossible de l'installer à nouveau.

Voici le message qui s'affiche:


After Effects (avertissement) : Echec de création du répertoire /Users/Sylvie/Library/Preferences/Adobe/After Effects/16.0/Espacesdetravailoriginaux. Vérifiez la protection ou les autorisations du répertoire parent.

 

Est-ce que quelqu'un parmi vous pourrait m'aider ?

 

Je vous remercie.

 

 

 

TOPICS
Error or problem , Freeze or hang

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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It looks like a permission problem. Go to Macintosh HD > Users > Library > Preferences > Adobe > After Effects and delete the folder 16.0. The try to open After Effects again and tell us if this works for you. In latest OS version this directory has changed so the path could be Macintosh HD > Library > Application Support > Adobe > After Effects.

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New Here ,
May 26, 2022 May 26, 2022

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Hello,
Thank you for your message. I just checked your information. There is no
After Effects folder including the 19.0 folder in Application Support.

--
Basta Cosi!
Sylvie Antonio Bonsangue

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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WHat operating system are you using?

 

EDIT: I've seen that you are using Catalina. Is there any foder inside the After Effects Folder.

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New Here ,
May 26, 2022 May 26, 2022

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I'm using macOS Catalina (version 10.15.7). Everything is working. I
installed Adobe Premiere, Illustrator, Photoshop. These apps work.
I read that I had to download the 2019 version for my OS to support.
However I did, it still doesn't work...
The After Effects 2019 icon is showing in my doc but the folder does
not exist in my support application.

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New Here ,
May 26, 2022 May 26, 2022

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