With the new build of After Effects, (17.1.1) Element 3d, video copilot's plugin, freezes and I get the swirly mouse rainbow thing. Is this an After effects problem, or do I need to contact Video Copilot?
I am having no problems with the latest release of Element and the current build of the last 3 versions of After Effects running on an iMac pro or my MacBook Pro running OSX 10.14.6.
If you have a different configuration please give us OS, machine, and AE version details.
MacOS Catalina 10.15.5
processor: 2.2 GHz 6-Core Intel Core i7
graphics: Radeon Pro 555X 4 GB
Intel UHD Graphics 630 1536 MB
It just freezes up and doesn't respond. pretty sure I have the latest version...
The latest build of AE compatible with Catalina is 17.1.1 No other versions (16 or lower) are compatible with Catalina. It would not surprise me at all that the problem lies with Element 3D and Catalina. Make sure you are running Element 2.2.2. The version number is in the top right corner of the Scene Setup panel.
If Element is locking up after you have made a lot of adjustments try selecting the layer, pressing the U key twice to show all of the modified properties in the timeline, and then reset the properties that look like they might be putting some stress on system resources.
I am getting similar issues with my Element 3d on latest After Effects on both my iMac and Macbook Pro.
iMac is late 2015, top specs. i7, 32gb. R9 M395X 4GB and 1TB Flash.
I've tried reinstalling Element but no luck. I keep gettting loading cursor followed by rainbow ball when I open scene setup.
The After Effects Team has been receiving reports of crashes and hangs related to using the Video Copilot Element 3D effect plugin in AE 17.1.1.
We have just been notified by Video Copilot that they have released a patch for the plugin which resolves the issue.
It can be downloaded here: https://www.videocopilot.net/products/recent/mac/
Thank you! This fixed the crash issue for me.
This fixed it for me as well, many thanks!!
didnt work, is there any other method?
Having the same issue!!
same issue with me, i tried everything (reinstall it, take another version..) , if you have a solution please tell me.