Error 86 :: 1

[Essi Pelkonen]

I updated my macOS to Monterey 12.4 and installed After Effects 22.4. After the updates I get an 86 :: 1 error when trying to import mp4 files to the project. Before the updates there were no problems what so ever.

Any idea how to fix this?

I have a MacBook Pro 15-inch, 2016

Prcessor 2,6 GHz Quad-Core Intel Core i7

Memory 16 GB 2133 MHz LPDDR3

[Justin T - Hyper Brew]

With all .mp4 files or just some? If just some you might want to just convert them to another format before inporting. If all of them then maybe reinstall.

[Essi Pelkonen]

Reinstalling the program didn't help. After some more testing I realised the problem only occurs when importing files from Dropbox. Even if the file is "local" the error pops up, so I need to download the file on my computer to import it to AE. It's a bit of a nuisance! My colleague who has AE 22.4 + macOS Big Sur does not have this problem.

[Justin T - Hyper Brew]

Interesting, if you are offline syncing with DropBox it may be a permissions issue of some sort. You might want to try resetting that or re-installing DropBox if that's the source of the issue.

[nishu_kush]

Hi Essi Pelkonen,

Sorry for your issue.

We're investigating this issue. Would you mind testing if you are able to import the file from external storage? Also, which device was used to record the media?

Let us know.

Thanks,

Nishu