Error 86 :: 1

New Here ,
May 18, 2022 May 18, 2022

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I updated my macOS to Monterey 12.4 and installed After Effects 22.4. After the updates I get an 86 :: 1 error when trying to import mp4 files to the project. Before the updates there were no problems what so ever.

Any idea how to fix this?

 

I have a MacBook Pro 15-inch, 2016

Prcessor 2,6 GHz Quad-Core Intel Core i7

Memory 16 GB 2133 MHz LPDDR3

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Error or problem , Import and export

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Adobe Community Professional ,
May 18, 2022 May 18, 2022

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With all .mp4 files or just some? If just some you might want to just convert them to another format before inporting. If all of them then maybe reinstall.

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New Here ,
May 18, 2022 May 18, 2022

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Reinstalling the program didn't help. After some more testing I realised the problem only occurs when importing files from Dropbox. Even if the file is "local" the error pops up, so I need to download the file on my computer to import it to AE. It's a bit of a nuisance! My colleague who has AE 22.4 + macOS Big Sur does not have this problem.

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Adobe Community Professional ,
May 19, 2022 May 19, 2022

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Interesting, if you are offline syncing with DropBox it may be a permissions issue of some sort. You might want to try resetting that or re-installing DropBox if that's the source of the issue.

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hi Essi Pelkonen,

 

Sorry for your issue.

We're investigating this issue. Would you mind testing if you are able to import the file from external storage? Also, which device was used to record the media?

Let us know.

 

Thanks,

Nishu

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