error al renderizar

New Here ,
Dec 13, 2021 Dec 13, 2021

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Hello, I have a problem when exporting (it is an old version of Adobe after effects) and in short, the problem is that when exporting the screen turns black for a few seconds and after the image appears on the screen again, the project does not render, the same thing happens in media encoder and after effects ... So I used each and export from each to see what was happening and I found this error, I have tried reinstalling, restarting the pc ... But nothing works, what do I do or what should do?

20211212_124311.jpg

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Error or problem , Import and export

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Hi Angel22227477sepq,

 

Sorry for your issue.

Does it happen with all the projects? What are your system specifications (CPU, GPU, RAM, OS version)? Please make sure that GPU drivers (onboard and dedicated) are updated to the latest. Here's how you can check the version of the installed driver: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

Let us know if it helps.

 

Thanks,

Nishu

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