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Error de After Effect 23.6, no genera nuevo Cache

New Here ,
Sep 18, 2023 Sep 18, 2023

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Cuando abro after effects funciona normal, pero si dejo de trabajar un rato (apenas unos minutos) el programa parece que deja de usar la ram pues ya no genera frames en cache para previcualizacion, no deja exportar el video, e incluso abrir el Mocha se hace imposible, simplemente el Mocha se traba intentando abrirlo, no encuentro solucion a este porblema, pues no sale ningun mensaje de error y el programa sigue funcionando, dejandome mover los clips, cambiando sus parametros de todo como la escala o la posicion, incluso puedo seguir moviendo los efectos, pero en mi pantalla de previsualizacion se queda trabado en el frame en el que haya estado la ultima vez y la linea de tiempo no avanza, y el error se mantiene incluso si cierro y vuelvo a abrir mi proyecto pues al volver a abrirlo si me genera el cache y puedo reporducirlo, pero en cuanto mueva algun parametro de lo que sea, aunque solo mueva un clip un frame adelante o cambie la posicion de algun grafico o cualquier otra cosa vuelve a trabarse inmediuatamente evitando que vea los cambios que realizo, la unica manera en la que puedo volver a usarlo de forma normal (aunque como dije antes solamente si no paro de mover cosas ni un par de minutos) es reseteando la computadora, ya que ni desinstalandolo y volviendo a instalarlo se soluciona, admeas de que me pasa en cualquie proyecto incluso en uno nuevo en el que lo unico que haga sea agregar un cuadrado.

 

He probado purgar el Cache, moverlo a otra carpeta, actualizar mis drivers, instalando versiones anteriores de After y nada funciona.

 

Es el unico programa que me hace algo parecido y no me falta potencia ni ram para mover after pues tengo una Nvidia 4090, 128GB de Ram DDR5, y un Intel Core I9-13900.

 

Alguien sabe como solucionarlo?

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Adobe Employee ,
Sep 19, 2023 Sep 19, 2023

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Hi ArsLibrePost,

 

Welcome to the community and sorry for your issue.

Are there any third-party plug-ins installed? Can you try running After Effects in a Safe Mode and test it on a new project?

Let us know if it brings any change.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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New Here ,
Sep 19, 2023 Sep 19, 2023

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Hi, thanks but I dont have any plug-in installed and the safe mode doesnt fix the bug.

And sorry, I dont know how to move the thread, I need to create a new one?

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Adobe Employee ,
Sep 22, 2023 Sep 22, 2023

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Thanks for giving it a try. Could you share a screen recording that shows the problem? Also, try running After Effects as administrator (right-click the After Effects icon and select Run as administrator).

I've already moved your thread.

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Sep 25, 2023 Sep 25, 2023

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Sure

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Thanks for sharing the screen recording. What's the version of the GPU driver installed on your computer? If it's not updated, please install the latest version of the Studio driver (not Game Ready).

Let us know the outcome.

 

Thanks,
Nishu

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New Here ,
Sep 26, 2023 Sep 26, 2023

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I have NVIDIA Studio 537.42 Driver

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Adobe Employee ,
Oct 03, 2023 Oct 03, 2023

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Thanks for letting us know. Please try the following:

  1. Go to After Effects Preferences > Display > disable Hardware Accelerated Composition, Layer, and Footage Panels.
  2. Go to File > Project Settings > change the renderer to Mercury Software Only.

If that doesn't bring change, try creating a new user account on your computer and try to run After Effects in it.

Let us know if it brings any change.

 

Thanks,

Nishu

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New Here ,
Oct 03, 2023 Oct 03, 2023

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Ok, thanks I will try

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New Here ,
Oct 10, 2023 Oct 10, 2023

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Im try and dosent work, but i discovered that if I move the chache folder to another place, quit after and open it again I can use after for a few moments like I describe in the original post, when the after stop working again I repeat the process

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