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Error to import MP4 H264 files in AE

New Here ,
Jul 06, 2021 Jul 06, 2021

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Hi,

I tried to re-install AE but it didn't solve the problem.

I have this problem with all my versions of AE (2018, 2019, 2020 and 2021) since couple months.

I have a MacBook Pro  2.5 GHz IntelCore i7 with MacOs BigSur 11.4 (AMD Radeon R9 M370X 2048 Mo).

I only can't import MP4 H264 files.

Thx for help.

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Error or problem, Import and export

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Adobe Employee ,
Jul 06, 2021 Jul 06, 2021

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Hi defaultv78bght2kzsn,

 

Thanks for writing in.

Does it happen to all the MP4 files? It was a bug in the 17.0.5 version and it was fixed in the next release. Could you try files from a different source?

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Thank you for your reply.

Yes it happens with all MP4 files and i tried with a lot of files from a lot of different source.
I have the last version but it's not fixed yet.

 

Thank you for your help.

 

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