Error when launching

[realistic_mentors1441]

I am receiving this message.  Advice would be appreciated please.

After Effects can't continue: An unexpected error has occurred and After Effects will now shutdown.

Please check you have the appropriate permissions to launch After Effects as well as read/write access to the After Effects preferences folder.

If any other error messages were displayed prior to this, please review, and resolve if possible.

Hayley

[nishu_kush]

Thanks for writing in, Hayley.

It should be an easy fix. Please follow the steps in the following article: https://adobe.ly/43zPeHj

Let me know how it goes.

Thanks,
Nishu

[realistic_mentors1441]

Thanks Nishu.  I followed the steps as suggested but when I got to step 8. I don't have an After Effects folder in that location.

Hayley

[nishu_kush]

That's strange! Can you try giving full disk access to After Effects? Here's how: https://adobe.ly/4hEmR0G

Let me know the outcome.

Thanks,
Nishu

[realistic_mentors1441]

Hi Nishu, tried that but do note have an After Effects folder - screen shots of what I do have. Note I don't have other programs I use regualrly like InDesign in there also?

Thanks for your help.

[nishu_kush]

Can you go to the System library (looks like you're in the user library) and check if you can find the After Effects folder? Here's the location: /Library/Application Support/Adobe/

Let me know.

Thanks,
Nishu

[realistic_mentors1441]

Apologies for the delay Nishu - I have has some time off.  I have followed the instructions and there is no After Effects folder

[realistic_mentors1441]

Also - I uninstalled and reinstalled and am still getting the same error message

[nishu_kush]

Looks like a permissions-related issue to me. Are you on a work computer? Can you create a new admin account and reinstall After Effects using that account?

Let me know the outcome.

Thanks,
Nishu