Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Error when opening

New Here ,
Sep 17, 2021 Sep 17, 2021

Hi! It's been about two days since this is happening. I open After Effects and I keep getting this error. There isn't even an error code. It won't open, it won't let me in. I've already tried uninstalling-reinstalling multiple times, even the CC suite itself. I've updated whatever drivers I could find. I've tried running it as admin, I've tried installing previous versions-- nothing has worked. A coworker suggested I do a trick where I change certain folders' names and add ".old". Didn't work. I don't know what else to do at this point 😞 Can someone please help me?

TOPICS
Crash , Error or problem
291
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 17, 2021 Sep 17, 2021

Hi timantha_g,

 

Sorry for your issue.

Looks like After Effects is crashing while loading AE Juice Pack Manager. Could you try removing this plug-in and see if that brings any change?

Let us know how it goes.

 

Thanks,

Nishu

Translate
Adobe Employee ,
Sep 17, 2021 Sep 17, 2021

Hi timantha_g,

 

Sorry for your issue.

Looks like After Effects is crashing while loading AE Juice Pack Manager. Could you try removing this plug-in and see if that brings any change?

Let us know how it goes.

 

Thanks,

Nishu

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 17, 2021 Sep 17, 2021
LATEST

I deleted everything I could find related to AEJuice, and it worked! Thank you so much! 
My next problem now is having AEJuice again as I need them in my projects, but I'm just glad AE can finally open now. Thank you again! 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines