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Errors, crashes and updates

New Here ,
Jan 20, 2025 Jan 20, 2025

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I've been having way too many issues with after effects. To list them all would take a life time to read but I'm TRYING to update after effects and it shows this:

Screenshot 2025-01-20 at 8.26.12 PM.png

and this:

Screenshot 2025-01-20 at 8.28.41 PM.png

Which is confusing af because all of my software is up to date. I've cleared as much storage space and disk space, files, and cleared all media and cache in my computer and after effects. I was about to render an edit and I closed out of it because I wanted to save it because I don't trust ae not to crash so I save my projects just in case. Anyway, when I went to save and close it, it gave me the (3 :: 0) error. I've gotten this before and I had to reset my preferences. I had to quit ae at that point, and I lost ALL of my progress. I've had my computer since December of 2023 and I'm getting really tired of missing footage, updates that won't work, crashes, and full storage. I ALSO have been editing on ae for 2-ish years and haven't been able to install ANY plugins except for saber by videocopilot. I can't get blurmocurves, bullet looks, lens blurs, etc. It never works. Right now I'm to the point where I'm gonna stop editing all together, or try to convince my parents to get me a new mac because I can't take this anymore. I need to know the issue of the whole not compatible to update thing and the errors because it's driving me insane. The only way I fixed the (3 :: 0) error last time was by resetting my preferences and I am NOT doing that again. Someone please help me- I really can't with ae anymore.

TOPICS
Crash , Error or problem , Import and export , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Jan 20, 2025 Jan 20, 2025

HI @brandon_1204,

Thanks for the question. Can the community have more information about your Mac hardware? Are you meeting system requirements? You can check that here: https://adobe.ly/42kMZYy. I hope we can help you. Sorry for the issue.

 

Thanks,
Kevin

 

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Adobe Employee ,
Jan 20, 2025 Jan 20, 2025

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HI @brandon_1204,

Thanks for the question. Can the community have more information about your Mac hardware? Are you meeting system requirements? You can check that here: https://adobe.ly/42kMZYy. I hope we can help you. Sorry for the issue.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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