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Every time I open After effects, it says Found compatible GPU device for SonyRaw decode support

New Here ,
Jun 10, 2021 Jun 10, 2021

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Every time I open After effects it crashes and, it says Found compatible GPU device for SonyRaw decode support. I click OK but nothing happens.

 

After Effects 18.2

macOS Big Sur

MacBook Pro (15-inch, 2016)

2.7 GHz Quad-Core Intel Core i7

16 GB 2133 MHz LPDDR3

Radeon Pro 455 2 GB

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Crash, Freeze or hang

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi defaultssy9c2dlbiao,

 

Welcome to the Community and sorry for your issue. I appreciate you sharing details in the original post. It helps. Would you mind sharing the crash report as well: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-comput...

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Hi, thank you for your reply

I've attached the crash log file

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New Here ,
Jun 14, 2021 Jun 14, 2021

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I encountered the same issue.

 

Hope it can be solved soon...

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