Every version After effects crashes at launch on my mac

New Here ,
Nov 15, 2021 Nov 15, 2021

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Everytime i try to launch After Effects it crashes, i've reinstalled it almsot five times and it stll crashes. I deleted all adobe app, deleted the creative app, used the clenear tool but anything worked. i created other account on my mac but nothing still crashes.  I also just reinstall mac os but it doesn't want to work. 

I use a 16' intel macbook (base model) on mac os big sur 11.6.1

 

I leave a screenshot of the error i have and also a photo of my mediacore folder, that could be releted to this error. Please i need to use this application, and i can't use bootcamp everytime. 

Thank you in advice

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Crash , Error or problem

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New Here ,
Nov 15, 2021 Nov 15, 2021

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ps i also delete the preference, with command-option-shift at luanch, still not working

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Hi Lukkino,

 

Sorry for your issue.

I can see a third-party plug-in folder in the MediaCore. What happens if you remove it?

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Nothing, if i try to delete it as soon as i start after effects it apper again in the folder. The problem is that i have not any program called fx factory installed on my mac, so i don't know where this folder came from. 

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New Here ,
Nov 16, 2021 Nov 16, 2021

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so i managed how to unistall the plugin (just download fxfactory and disable them going in preference>adobe apps) BUT AFTER EFFECTS STILL CRASHES 😞

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Please i need your help! i have to complete a work for a paying client, and you don't have a phones support

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