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Eyedropper not working after the update

New Here ,
May 10, 2021 May 10, 2021

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So I recently updated AfterEffects to CC 21 and since then the eye dropper tool is acting weird. I have attached a video, you can see it wont pick any color within the composition but it works perfectly fine outside the composition window. Is it a bug or am I doing sth wrong?

 

Thanks

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Looks like it's not working in the preview port, i could be a GPU problem so be sure to upgrade your GPU driver to the latest vesion 

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New Here ,
May 11, 2021 May 11, 2021

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Thanks for the response, I updated the drivers but no luck! 😞

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Hi byGrais5EBC,

 

Sorry for your issue.

What's the exact version of After Effects you're using. Also, what are your system specifications (CPU, GPU, RAM, OS)? Go to Edit > Preferences > Display and uncheck "Hardware Accelerated Composition, Layer, and Footage Panels".

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
May 12, 2021 May 12, 2021

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Hey Nishu, THANKS A TONN!! That worked!

I think the issue is with my video driver, casue everytime I open AfterEffects it will show an error window saying "Unsupported Video Driver". I've tried updating all my drives but that error still pops up. I need to update my system.

Btw my laptop has Intel i5, nvidia GeForce GTX 1060, 16gb RAM,windows

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