This page lists solutions to common After Effects crashes.
First things first:
- Windows: Make sure your Windows build is 1903 or higher. More on Windows release information here: https://docs.microsoft.com/en-us/windows/release-information/
- Mac OS permissions: A lot of launch and crash issues on Mac OS are due to bad permissions. Reset your Mac OS permissions for After Effects by following the steps given in this article: https://helpx.adobe.com/in/after-effects/kb/fixing-startup-permissions-problem.html
- After Effects system requirements: Make sure your computer meets the minimum requirements to run After Effects: https://helpx.adobe.com/in/after-effects/system-requirements.html
After Effects is stuck on the splash screen
Take a closer look at the splash screen and check if the app is frozen while loading a specific plugin. Most of the time, it freezes on a third-party plugin and removing the plugin temporarily should fix the problem. However, if it is frozen while trying to load a built-in plugin, create a new discussion in the community for troubleshooting.
After Effects crashes on launch
- First of all, submit a crash report with your e-mail address and a description of what you were doing when the problem occurred. Detailed instructions here: https://helpx.adobe.com/x-productkb/multi/submit-crash-reports-digital-video-applications.html
- Update your computer's GPU drivers. If your computer has a dedicated GPU, make sure to update the GPU driver as well as the onboard Intel GPU driver. Our community recommends updating drivers from the manufacturer's website rather than installing them through Windows updates.
- If you're on Windows, run the app as an Administrator. [Right-click the After Effects app icon > Click Run as Administrator]
- If you get an error message on launch that says missing libraries, it is an indication of a bad install. Use the Adobe CC Cleaner tool to uninstall After Effects and reinstall it: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
After Effects crashes while working
- After Effects crashes in the middle of a project are mostly related to third-party plugins or scripts. Remove the plugin or script temporarily to resolve the issue.
- When After Effects crashes while adding layers, changing the length of the frame, adding a new figure or other random steps, our community recommends uninstalling the GPU driver and reinstalling it.
After Effects crashes while rendering or exporting
- First of all, submit a crash report with your e-mail address: https://helpx.adobe.com/x-productkb/multi/submit-crash-reports-digital-video-applications.html This will enable Adobe staff to read your crash report from the crash server and provide appropriate suggestions.
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If you're getting an error message that reads Error Compiling Movie, check the timecode details in the error message and remove any effects or transitions that are applied to your composition anywhere in that timecode.
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Turn off GPU Acceleration under File > Project Settings > Video Rendering and Effects
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Update your computer's GPU drivers. If your computer has a dedicated GPU, make sure to update the GPU driver as well as the on-board Intel GPU driver. Our community recommends updating drivers from the manufacturer's website rather than installing them through Windows updates.
Specific error messages:
After Effects is frozen on Initializing Mediacore
Follow the steps given in this article to resolve the problem: https://helpx.adobe.com/premiere-pro/kb/startup-screen-hangs-premiere-after.html
After Effects can't continue: Error while accessing the preference files...
Follow the troubleshooting steps given in this article: https://community.adobe.com/t5/After-Effects/FAQ-After-Effects-can-t-continue-Error-while-accessing-...
After Effects error: The application was unable to start correctly (0xc0000005)
This error is mostly related to the GPU driver of your computer and can be resolved by uninstalling the video driver and reinstalling it. If your GPU driver is out of date, it's recommended to update it.
Anything else?
If the resolution of your issue is not mentioned in this post, please leave a comment below with the steps that resolved your problem.
If none of these solutions help, create a new discussion in the community so that we can troubleshoot the issue with you.
Thanks!
Rameez
18
Replies
I cannot get AE to open. It continually crashes on the start screen. I have updated version of windows, drivers and even uninstalled and reinstalled but same issue. Please help!
delete the file error in this folder, you will be able to use the software : tên file crach adobe
Hello, I have been having this problem with after effects it will not let me do anything first it will make both my computer screens go black then turn on and the after-effects screen looks like this.
I don't know what to do. I uninstalled it and reinstalled it and restarted my computer but nothing seems to help this problem.
Agree with you
Adobe After Effects needs to be run in Windows 8 Compatibility Mode to make it work
By @Mohammed5DA0
Hello, I have this error when I start the after effects program, after which the program offers to save the project and immediately closes
i found this error on my after effects Please help me to resolve it.
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