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File rendered by After Effects and Media Encoder don't play

Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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Hey there. I have been trying to render some videos on After Effects 23.1 and Media Encoder 23.1 but the files that are rendered don't play at all and have 0kB size, and this started all of a sudden, I haven't changed any configurations on ant of them. I've already tried uninstalling and reinstalling the programs, updating the graphic card software and rendering in some other formats, but none of these worked. Does anyone know what's going on?

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Error or problem , Import and export

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Adobe Employee , Dec 15, 2022 Dec 15, 2022

Hey Thor,

This shouldn't be happening! Could you try creating a new folder on your desktop without special characters (like tildes) and exporting your file (make sure the file name does not have any special characters)? 

Thanks,

Ishan

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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Would you check the permission of the folder where you are going to save the file? Can everyone get access to it?

 

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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I guess, I'm trying to render it directly to a folder in my notebook. Do I have to enable any options on AE or ME? I've rendered some videos before and haven't any any problems before. The odd thing is that when I inspect the file that rendered it shows that is has 0kB on disc. 

Captura de Tela (437).png

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

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Hey Thor,

This shouldn't be happening! Could you try creating a new folder on your desktop without special characters (like tildes) and exporting your file (make sure the file name does not have any special characters)? 

Thanks,

Ishan

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Hey, Ishan. I tried yout suggestion and it worked! Thank you sooooo much.

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

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Glad I could help! The engineering team is working on a fix. Meanwhile, you can also try these potential workarounds

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