footage shows as white area within composition - played proper

Community Beginner ,
Jun 20, 2022 Jun 20, 2022

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I'm new to AE and constantly hitting simple to fix brick walls, but this one has me stuck...
When I drop a short mp4/mov footage clip into After Effects I can view the clip independently, but once I drop it into a composition it just shows as a white box. The first couple of times I did it the footage played fine within the comp, but now it doesnt. 

 

I've purged All Memory & Disc Cache, and turned it off and on again, tried alternate clips etc. but still the same - could it be a preview option I've accidently changed or something else? 

 

As I said... I'm stuck! 

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Error or problem , FAQ , How to , User interface or workspaces

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correct answers 1 Correct answer

Adobe Community Professional , Jun 20, 2022 Jun 20, 2022

You have the color display set to Alpha only. It's the three little circles about in the middle of the Composition Panel. Change that to RGB.

RickGerard_0-1655750712870.png

That should fix the problem. 

 

* The "Drag & Drop here..." area works, but it is a pain for the forum users to access the photos. You can use the toolbar, drag your pictures to the reply field, or even copy and paste the file directly in the reply field, then size them up so we can easily see them.

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Hi sarahn90701080,

 

Sorry for your issue.

Is it happening with this particular footage? What's the source of the footage? Is it a screen recording or recorded on a camera? Also, what are your system specifications (CPU, GPU, RAM, OS version)?

Please try disabling Hardware Accelerated Composition, Layer, and Footage Panels in After Effects Preferences > Display.

Let us know how it goes.

 

Thanks,

Nishu

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Adobe Community Professional ,
Jun 20, 2022 Jun 20, 2022

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You have the color display set to Alpha only. It's the three little circles about in the middle of the Composition Panel. Change that to RGB.

RickGerard_0-1655750712870.png

That should fix the problem. 

 

* The "Drag & Drop here..." area works, but it is a pain for the forum users to access the photos. You can use the toolbar, drag your pictures to the reply field, or even copy and paste the file directly in the reply field, then size them up so we can easily see them.

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Thank you very much 🙂

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