frame io - can't see the videos that already exist on the site through the new panel

Participant ,
Apr 18, 2022 Apr 18, 2022

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Using the new frame io panel , why must we have to upload from AE? I am used to rendering out a master prores from AE, then converting to mp4 for our frame io workflow. I have dozens of videos on frame io but why can't I see those videos in the panel? I am logged in. It looks like you must upload from AE which then gives us extremely limited format options which quiet frankly dont even look clear as to what they are. I just want to see the videos I have up there already. 

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Error or problem , How to , Import and export , Preview , User interface or workspaces

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Adobe Community Professional ,
Apr 18, 2022 Apr 18, 2022

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I would suspect that it creates a new virtual share and calculates a new user ID/ hash based on the different context like any good cloud service should. I tried to find some info, but couldn't turn up soemthing in a quick 5 second search. Perhaps this is a known thing and there's a way to migrate data, but you probably have to try your luck on the actual Frame.io site or another online community like Reddit.

 

Mylenium

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Adobe Employee ,
May 01, 2022 May 01, 2022

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@JBrown321 if you have an existing Frame.io account, you'll want to log out of the panel and log back in with the smaller "Sign In" button in the lower-left corner of the panel. You don't have to use the panel to upload to Frame.io. But it's available if you want it. As you mentioned, it's limited to the standard Output Modules, so you don't get as much flexibility for the export.

PatrickSouthern_0-1651432963286.png

 

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