• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Freezing when i open media & disk cache in prefrences

New Here ,
Nov 09, 2022 Nov 09, 2022

Copy link to clipboard

Copied

when i go edit > prefrences > media & disk cache to change disk cache file location, after effects freezes and i have to close out of the software. It's the same with trying to change my RAM usage in the prefrences tab, i was able to change it once but not it freezes.

TOPICS
Crash

Views

122

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 09, 2022 Nov 09, 2022

Copy link to clipboard

Copied

Without any system info we can't tell you why this happens. Start by deleting the preference file so fresh ones are created. Anything more will require specific details.

 

Mylenium 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

Copy link to clipboard

Copied

LATEST

Sorry for your issue, Evan2705522466ex.

Are you able to access other Preferences tabs? Try running After Effects as an administrator (on Windows). As Mylenium suggested, try resetting the preferences. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know how it goes.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines