Freezing when i open media & disk cache in prefrences

[Evan2705522466ex]

when i go edit > prefrences > media & disk cache to change disk cache file location, after effects freezes and i have to close out of the software. It's the same with trying to change my RAM usage in the prefrences tab, i was able to change it once but not it freezes.

[Mylenium]

Without any system info we can't tell you why this happens. Start by deleting the preference file so fresh ones are created. Anything more will require specific details.

Mylenium 

[nishu_kush]

Sorry for your issue, Evan2705522466ex.

Are you able to access other Preferences tabs? Try running After Effects as an administrator (on Windows). As Mylenium suggested, try resetting the preferences. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know how it goes.

Thanks,

Nishu