I have recently installed After Effects in my new computer, but i can't make any animation, because the composition preview freezes. I have tried to reinstall the program, also saw some tutorials on youtube, but all these attempts didn't work. I can create some forms and animations, but in about 3 minutes, the preview screen simply stops working.
My computer is a Lenovo Thinkpad T14, with IntelCore vPro i5 2.60GHz , 16,0 GB ram and video card Intel Iris Xe.
I hope you can help me. Thanks!
Error or problem
Freeze or hang
The usual solutions apply: Update your graphics driver and configure it suitably, check the hardware acceleration settings inside AE. Also consider switching to software-only rendering, which may be required, anyway, since intel-only GPU support is at best problematic in Ae and rarely ever works satisfactorily.