Help me | My composition screen suddenly freezes and I can't continue my work

New Here ,
Mar 16, 2022 Mar 16, 2022

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Hi,

 

I have recently installed After Effects in my new computer, but i can't make any animation, because the composition preview freezes. I have tried to reinstall the program, also saw some tutorials on youtube, but all these attempts didn't work. I can create some forms and animations, but in about 3 minutes, the preview screen simply stops working.

 

My computer is a Lenovo Thinkpad T14, with IntelCore vPro i5 2.60GHz , 16,0 GB ram and video card Intel Iris Xe.

 

I hope you can help me. Thanks!

 
 
 
TOPICS
Error or problem , Freeze or hang , How to , Preview

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correct answers 1 Correct answer

New Here , Mar 18, 2022 Mar 18, 2022
Hello,  Thanks to you both. I had opened a ticket in my company IT support, then they helped me to update the GPU driver, and now the AE is working good. Thanks.

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Adobe Community Professional ,
Mar 16, 2022 Mar 16, 2022

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The usual solutions apply: Update your graphics driver and configure it suitably, check the hardware acceleration settings inside AE. Also consider switching to software-only rendering, which may be required, anyway, since intel-only GPU support is at best problematic in Ae and rarely ever works satisfactorily.

 

Mylenium

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Hi Lucas23614152ceta,

 

I agree with Mylenium's suggestion to update the GPU driver. Do not rely on Windows to update it. You can do it manually. Here's how: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html

Do not forget to verify once you've installed the update: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Mar 18, 2022 Mar 18, 2022

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Hello, 

 

Thanks to you both.

 

I had opened a ticket in my company IT support, then they helped me to update the GPU driver, and now the AE is working good.

 

Thanks.

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