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HELP PLEASE! I CANNOT OPEN MY AE PROJECT - the photoshop library operation failed-

Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Hey all, maybe is there someone that can help me? 

I am working on an AE project and I cannot open the project that I have been working on for such a long time. When I try to open the project this message pop up - 

 

1.png

 I do not have an idea why I cannot open it. Maybe, the Photoshop project is broken and that may be the reason? any comment will be very helpful this is the second time that happens, I have saved a copy, but I cannot open even the copy. I was thinking that maybe my After Effects program is not working well? I have cleaned the cache but still, this message appears all the time! so annoying. If anyone has any idea to save part of the work that I did!

 

Does anyone have an idea what could it be the problem?

 

Thank you so much, guys,

 

Nina

 

 

 

TOPICS
Error or problem, Expressions, FAQ, How to, Preview, Resources

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correct answers 1 Correct answer

Adobe Community Professional , Apr 29, 2021 Apr 29, 2021
Start by reinstalling AE. This error might relate to an update having replaced a critical file. Also clear out the cache folders just in case. Mylenium

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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Start by reinstalling AE. This error might relate to an update having replaced a critical file. Also clear out the cache folders just in case.

 

Mylenium

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Hey Thanks Mylenium, It is great I could open my project, but.... I have cleared the cache folder 😮  

 

 

Media.pngBut at least I can open my project, I feel so happy! I will get back with all the project 🙂

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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If you updated After Effects, you could also attempt to update Photoshop so that it also update the libraries and be more compatible.

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