I can't manipulate any multimedia file

New Here ,
May 01, 2022 May 01, 2022

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Hi! I have an issue on my After Effects. I can't manipulate any multimedia file... I can't duplicate, I can't use shortcuts, I can't see the History Panel, etc when I have the multimedia layer selected. I can do it with a Solid Color layer, for example, but with any footage I can't do it. And this happen to every multimedia file, like a video or like an image. If somebody can help me I appreciate.

I have After Effects 2020.
And my computer's specs are the next (I attached the image with the specs)

I attached also the proofs of my problem (First my pc specs, second the history prove and last the video prove, first with the solid color layer and then with the image)

MatasJerez_0-1651435852410.png

MatasJerez_1-1651436051747.png

https://youtube.com/shorts/ZihwDLJktFo 

 



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correct answers 1 Correct answer

Adobe Employee , May 01, 2022 May 01, 2022
Hi Matías Jerez, Sorry for your issue. Please try resetting the preferences of After Effects and see if that brings any change: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342  Let us know how it goes. Thanks, Nishu

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Adobe Employee ,
May 01, 2022 May 01, 2022

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Hi Matías Jerez,

 

Sorry for your issue.

Please try resetting the preferences of After Effects and see if that brings any change: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
May 02, 2022 May 02, 2022

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Hi Nishu!

 

I will try, and if it works, I will tell you.

Thanks!

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New Here ,
May 05, 2022 May 05, 2022

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Hi again, Nishu


That worked for me, thank you very much!

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