I can't manipulate any multimedia file

[Matías Jerez]

Hi! I have an issue on my After Effects. I can't manipulate any multimedia file... I can't duplicate, I can't use shortcuts, I can't see the History Panel, etc when I have the multimedia layer selected. I can do it with a Solid Color layer, for example, but with any footage I can't do it. And this happen to every multimedia file, like a video or like an image. If somebody can help me I appreciate.

I have After Effects 2020.
And my computer's specs are the next (I attached the image with the specs)

I attached also the proofs of my problem (First my pc specs, second the history prove and last the video prove, first with the solid color layer and then with the image)

https://youtube.com/shorts/ZihwDLJktFo 

[nishu_kush · Accepted solution]

Hi Matías Jerez,

Sorry for your issue.

Please try resetting the preferences of After Effects and see if that brings any change: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 

Let us know how it goes.

Thanks,

Nishu

[Matías Jerez]

Hi Nishu!

I will try, and if it works, I will tell you.

Thanks!

[Matías Jerez]

Hi again, Nishu

That worked for me, thank you very much!