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I cannot open After Effects 23.6

New Here ,
Aug 23, 2023 Aug 23, 2023

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AE Error.png

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi Alireza31756135xo0j,

 

Welcome to the community and sorry for your issue.

Have you tried running After Effect in Safe Mode with the third-party plug-ins disabled? Does it work? Do you see any crash reports?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Aug 23, 2023 Aug 23, 2023

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Hi,

 

Thank you for your help. I tried safe mode and all of other option none of them worked. My gpu in RTX 3070 laptop. I updated the driver still didn’t work, tried older versions of driver and nothing changed.

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New Here ,
Aug 25, 2023 Aug 25, 2023

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any helps?

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Could you share a screenshot of the last loading module that you see on the splash screen right before it crashes? Also, try running After Effects as administrator (right-click the After Effects icon and select Run as administrator).

LLM Ame.png

Let us know.

 

Thanks,

Nishu

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Thanks for your helps. I did run it as administrator, but nothing changes. This is the last loading module. 

Screenshot 2023-08-29 162540.png

 

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Thanks for the screenshot. Can you try moving all the content (except dummy.txt) of the Media Core folder to a different location (for example - your desktop) and then try to launch After Effects? Here's the location of the Media Core folder: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

By moving the content to a different location, we're stopping After Effects from loading any third-party plug-in. It'll help us to narrow down if it's plug-ins related issue.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Thanks for your help. There is one file in the Mediacore folder and that file is Dummy.txt

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Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

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I see! That indicates this is not due to the third-party plug-in. Try running After Effects as administrator (right-click its icon and select Run as administrator). If that doesn't work, try creating a fresh admin account and launching After Effects in it to rule out any user account-related issues.

Let us know the outcome.

 

Thanks,

Nishu

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