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i keep getting blue screen of death because of after effects

New Here ,
Apr 04, 2022 Apr 04, 2022

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for more than a month, when i use ae once in few hours i get a bsod

even when i use blender i dont get a bsod

it might be something with ae 

please help

 

my specs are intel core i5 - 10400

ram in 16gb 

gpu is gtx 1660 super

 

please im begging for help. because everytime it happens the ae file gets corrupted and it's pain

TOPICS
Crash , Error or problem , Performance

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Community Expert ,
Apr 04, 2022 Apr 04, 2022

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Impossible to know without actual crash info. An excursion to your event viewer might be a good start.

 

Mylenium

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Hello!
Thing is i don't even get an error message

everything is just freezing for something like 10 seconds and then i get a bsod

 

and it happens sometimes from some really small things like scrolling in the composition

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Valorous Hero ,
Apr 04, 2022 Apr 04, 2022

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Please file a Bug Report or get in touch with Customer Service. For the former, provide more details on your system hardware, OS, plugins, scripts, extensions etc.

Motion Graphics Brand Guidelines & Motion Graphics Responsive Design Toolkits

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Hi Otis771,

 

Does it happen in a particular project? Are you using any GPU intensive effects or third-party plug-ins? What's the message on the blue screen?

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Expert ,
Apr 05, 2022 Apr 05, 2022

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The crash info is in your event viewer, so please have a look there. Even under worst conditions windows logs at least the crashing module and that info is essential to even come close to an educated guess.

 

Mylenium

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New Here ,
Apr 08, 2022 Apr 08, 2022

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ok so, i just checked, when it crashes its says "stop code: DPC WATCHDOG VIOLATION"

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