Imported mp4 files no longer playing

[liezls78288702]

Hi all. After the recent update, my imported mp4 videos won't play in my compositions. It just shows up as a green screen. Any ideas how I can fix this? They were all working fine before the update and they were all created in After Effects.

Any help would be great.

[ToolfarmJP]

You update the graphic card driver if you are a Windows user.

[Jose Panadero · Accepted solution]

Enter into Preferences > Import and decativate hardware acceleration preview for video files. Then go to Edit > Purge > All memory and disk Cache and restart After Effects. This should solve your green preview problem.

[liezls78288702]

Thank you so much, that did the trick.