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Imported mp4 files no longer playing

New Here ,
Apr 30, 2021 Apr 30, 2021

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Hi all. After the recent update, my imported mp4 videos won't play in my compositions. It just shows up as a green screen. Any ideas how I can fix this? They were all working fine before the update and they were all created in After Effects.

 

Any help would be great.

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Error or problem, Import and export

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correct answers 1 Correct answer

Adobe Community Professional , Apr 30, 2021 Apr 30, 2021
Enter into Preferences > Import and decativate hardware acceleration preview for video files. Then go to Edit > Purge > All memory and disk Cache and restart After Effects. This should solve your green preview problem.

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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You update the graphic card driver if you are a Windows user.

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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Enter into Preferences > Import and decativate hardware acceleration preview for video files. Then go to Edit > Purge > All memory and disk Cache and restart After Effects. This should solve your green preview problem.

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New Here ,
May 03, 2021 May 03, 2021

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Thank you so much, that did the trick.

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