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Imported pictures are black

New Here ,
Sep 26, 2023 Sep 26, 2023

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Hello, I recently reinstalled my computer (macbook 2014) from High Sierra to Big Sur 11.7.8, where I run AE 2023.2.1.  I have problem with image rendering in general - some pictures are black when imported (even though they are not cmyk) and they dont appear in any window, preview or canvas of AE. Playing videos also shows a lot of bugs and pixel distortion, or they appear green, although they play normally outside of aftereffects. Other programs are affected - photoshop preview of video layers is totally broken, turns image upside down or disassemble them.

It looks like some general disagreemnent between sotware and image rendering hardware...could it be that AE 2023 doesnt run on 2014 macboook?

thanksvideo outside.png

 

video inside.png

 

should be animation of a tree.png

 

animation of a tree.png

 

this is really crucial for me since I teach on the computer, and I need to be sure the project are working predictably.

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correct answers 1 Pinned Reply

Adobe Employee , Sep 26, 2023 Sep 26, 2023

You could try upgrading to 23.6 and see if that helps, but support for your Mac and Big Sur ends with 23.6. It won't be supported with 24.0. 

 

Given this is also happening with Photoshop though, your hardware may have issues that the software can't handle. 

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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You could try upgrading to 23.6 and see if that helps, but support for your Mac and Big Sur ends with 23.6. It won't be supported with 24.0. 

 

Given this is also happening with Photoshop though, your hardware may have issues that the software can't handle. 

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Are you still having the issue? Let us know.

I am moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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