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Importing animate files freezing and crashing AE

New Here ,
Aug 21, 2021 Aug 21, 2021

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i have recently had an issue where I am importing adobe animate files into after effects and a "preparing import" screen appears but never loads. It is just stuck. If i try to close it, AE crashes. I have not changed any settings or workflow as it was working yesterday. Not quite sure how to fix this but it is quite frustrating. Ive tried it for my older projects as well and they wont import either so I dont believe it is just the project I am currently working on. 

I have tried re installing and clearing my cache and memory, same for animate, nothing seems to work.

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Crash, Error or problem, Freeze or hang, Import and export

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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The only thing I can suggest is to make sure that all apps are the same version and that you have allocated an even number of MB of memory to Adobe apps in preferences.  You might also want to try disabling GPU acceleration in the Project settings and in Preferences.

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New Here ,
Aug 22, 2021 Aug 22, 2021

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i tried that, still gets stuck on "preparing import" and when i close it AE continues to crash

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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What is you PC specs? you may have a low memory 

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New Here ,
Aug 22, 2021 Aug 22, 2021

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my computer runs just fine and hasnt had this issue until now.

 

im running

AMD Ryzen 9 4900HS with Radeon Graphics 3.00 GHz

16.0 GB (15.4 GB usable)

64 bit

 

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New Here ,
Aug 22, 2021 Aug 22, 2021

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Same issue..

If I fix it, I'll let you know how. 

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