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Hello guys,
I have trouble when I import a video MOV or MP4 - the colors are all wrong (neony),
before I even try to edit anything.
With Adobe support I alredy tried a new comp and reinstall the app but it didn't help.
What can I do?
Thanks, Maya.
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Start by updating your graphics driver and check all hardware acceleration settings in AE.
Mylenium
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Hi Maya,
Thanks for writing in.
What's the exact version of Afte Effects you're using? Also, does it happen with all the MP4/MOV files that you try to import? I'd suggest updating the GPU driver as Mylenium mentioned. If that doesn't help, try disabling the Hardware Acceleration under After Effects Preferences > Import. Restart After Effects and test if it brings any change.
Let us know how it goes.
Thanks,
Nishu
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Hi @defaultlg3ccbdnx184 ,
This looks like a GPU driver problem as pointed out by @Mylenium . Try updating that.
You could also have variable frame rate footage. Use Handbrake to convert the footage to fixed frame rate.
Let us know how you go.
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@nishu_kush @mj @Mylenium
Hey guys
First of all thanks for your help,
@mj I already tried to use HANDBRAKE it didnt work.
Ijust disabled the intel card and restart my computer now AE is not even opening 😞
Do you have any advise on what to do from here?
Thanks, Maya.
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Hey @defaultlg3ccbdnx184 (Maya),
That's not good. Let's try and get your Ae running again.
Try resetting AE preferences. https://helpx.adobe.com/in/after-effects/using/preferences.html
As an additional check, take the footage into Premiere Pro and see if you get the same type of artifacts. If yes, definitely your GPU.
On Handbrake: I use handbrake all the time since I expereienced the pink green issue in Pr and Ae. To confirm, I set the footage to a constant framerate, eg 30 fps. This works for me.
On your GPU: Check that you have no updates from Apple Menu. You can download Intel drivers manually from here: https://www.intel.com/content/www/us/en/support/articles/000022440/graphics.html.
Let us knoe how you go.
mj