Incorrectly imported mp4 files

[vladislavm43412058]

Hello! Updated AE to the latest version 18.0.1 (Build 1) After that, all mp4 files were no longer imported correctly. Before that, everything worked fine! They are all green (looks like a broken file) What should I do now, how to solve this bug?

[Mylenium · Accepted solution]

Start by updating your system's graphics driver and check the hardware acceleration settings. anything beyond that will require much more info like for instance actual system info.

Mylenium

[vladislavm43412058]

Installing a new video driver didn't help! 

My system: Windows 10Pro  64-bit / Video Card - GeForce GTX680 driver Game Ready (GRD) last version (driver Studio not supported)

My hardware: Intel i7-3930K/32ram/GF GTX 680

[vladislavm43412058]

I apologize, I was a little hasty! I put the GPU acceleration in the settings, it worked! Many thanks! 🙂