Installation Failed

[sofiap37491958]

I keep trying to install after effects. All my other apps work like photoshop and audition. My only issue is after effects where the images pop up below consecutively:

 

 

 

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[sofiap37491958]

Is this what you are referring to? Very sorry I know nothing about these kinds of things

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

Here is how to find the NVIDIA driver number:

https://www.youtube.com/watch?v=or1Da9sYzDo

[sofiap37491958]

[sofiap37491958]

I am still waiting for a reply

[nishu_kush]

Hi sofiap37491958,

Sorry for your issue. Here's what we need to know:

• Your system specifications (CPU, RAM, OS version, Hard drive). Here's how you can find these details.
• When exactly do you get this error? To me, it looks you are getting this error when you try to launch After Effects.

Let us know, we're here to help.

Thanks,

Nishu

[sofiap37491958]

Device name DESKTOP-Q17FDFB
Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 2F8FBFBC-3FAC-4C6C-9DE8-EEB1F303F6B9
Product ID 00325-81948-46895-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

[sofiap37491958]

I am still waiting for reply

[Peru Bob]

Try this:

https://www.youtube.com/watch?v=9yRLd6gjZWU

[sofiap37491958]

I just tried this and this didnt work

[Peru Bob]

Try uninstalling, use the Cleaner Tool, and reinstall:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[nishu_kush]

Could you try the steps in following thread: https://community.adobe.com/t5/after-effects-discussions/ae-error-could-not-convert-unicode-characte...

Let us know the outcome.

Thanks,

Nishu