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Library/preferences/adobe folder error in After effects

New Here ,
Sep 11, 2023 Sep 11, 2023

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I recently updated After effects. When I try to open the app, I get this error: "error while accessing the preference files inside '.../library/preference/adobe/after effects/23.6'"

 

When I go into the library folder, I see that my mac is setup so that the Adobe folder in question is located under ".../library/Application support/adobe"

 

I have already gone into my perferences setting and allowed AE file and folder access. The problem seems to be in the program scripting itself. I am unsure how to fix this.

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Error or problem , Resources

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Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

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Hi Elizabeth32211335xso3,

 

Thanks for writing in and sorry for your issue.

Could you share a screenshot of the error? Try providing full disk access to After Effects.

Let us know how it goes.

 

Thanks,

Nishu

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