Lost audio after AE 23.2.1 update

[Allan Restauro]

Hello guys,

After I updated AE to 23.2.1, it converted all my projects obviously but lost all the audio. The problem now is that all my video corrections are within the new update.

Has anyone experienced the same issue and able to resolve it? I'm so desperate 😞

[davidarbor]

Can you explain what you mean by all of your audio is lost? Are the audio files gone from your Timeline and Project panel or are they all in the same place but you can't hear anything when you play back? If the latter, please post a full UI screenshot showing your timeline with audio as well as your Preview panel with the Shortcut dropdown set to whatever key(s) you use to preview and playback your sequence.

[Allan Restauro]

Hello, I was working on a project with mp4 files involved. That's using AE2022, after updating to 2023 version, all the mp4 lost the audio.

I opened the original file (uncverted) and the media files work.....has all the audios working.

[davidarbor]

Could you please post the screenshot of your Full UI with some of the MP4s and your Preview panel showing?

If you double-click one of the MP4s to open it in the Layer panel, do you hear audio?

What about if you import a new file that wasn't previously in your project and try to play it? Do you hear audio?