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Low quality video both in playback and export (nothing works!)

Explorer ,
Dec 02, 2022 Dec 02, 2022

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Hey community,

 

I am at a loss, I am so fed up I recorded a video instead of typing here and uploading images.

Some additional info I didn't include in the video
Hardware acceleration is on, my rig is super powerful
windows 10
128GB ram

RTX3090
Files are on an SSD drive
Scratch disk is on a seperate SSD drive (enough space on both)
Everything is set to full in preview.

video looks like total crap, pixlated and low quality,
both in preview and after exporting through AMC (tried many settings, nothing works)

I am not an after effects master, but I am by no means a novice either,
I use after effects for 10+ years and I am completly lost here, I think it's a codec issue.
I installed the windows 10 hevc codec

Sometimes the video looks good but than it "jumps back" to low quality, completly random...

Please see attached video.

Video Link 


If any more info is needed just say so...
Help me, please!
Thank you


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Explorer ,
Dec 02, 2022 Dec 02, 2022

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Also, before you ask, yes, i tried to purge cache, didn't do nothing...

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Explorer ,
Dec 02, 2022 Dec 02, 2022

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Why can't I edit posts?
This is happening both in AE v22.6 and v23, both up to date.
nvidia Drivers up to date.
Windows up to date

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LEGEND ,
Dec 02, 2022 Dec 02, 2022

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You created a bug report and they can't be edited. I'm converting this into a regular discussion. As for your issues I would simply transcode the files in Handbrake. Everything about them seems weird. They have pulldown where there shouldn't be any and in fact they even seem to have fields/ interlacing. That's a typical sign of a camera misconfiguration or the camera producing out-of-spec files to begin with such as some cheap GoPro knock-offs.

 

Mylenium 

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Explorer ,
Dec 02, 2022 Dec 02, 2022

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Hey, thanks for replaying, 

1. I still can't edit
2. this is not a "cheap GoPro knock off", it's a dashcam, and a high quality at that.
3. I am not sure what is "Handbrake" but the videos are not interlaced and they are infact progressive.
if it seemd to you like that is because of the screen capture.
4. I still think it's a bug
I am not marking your reply as correct.

Thank you

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Explorer ,
Dec 02, 2022 Dec 02, 2022

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So, I had to check and see if infact the files are weird, I really don't know why you say "Everything about them seems weird" based on what?

I installed devinci resolve and the playback beautifully in good quality.
The files are great just great.

This just makes me more sure of saying goodbye to adobe alltogether.
All these bugs and slow bloated software + the fact there is no real support and us having to realy on community experts.

I pay good money for the CC apps and get only headache in returen
and than I get "accused" of having bad files, woundeful  

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Explorer ,
Dec 05, 2022 Dec 05, 2022

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Great support Adobe!
Not a single Adobe employee in sight, only community volunteers making that dirty job for you.
Way to go treating paying customers.

And btw, the files work great in any other software, sure it's not the best 4k video out there but it works everywhere except in AE!

Will cancel my CC subscription and slowly find alternatives, with all the headache that it will bring me and the time I will lose I would rather do that and not pay a single dime to your company anymore.

More than 20 years of using Adobe software goes to the drain
I don't have enough words to describe what I wish for the Adobe corporation

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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Do a clean installation of the 517.40 Studio Driver (NOT the Game Driver)

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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LATEST

Hi akaBEZ,

 

Sorry for the poor experience. 

Do you mind sharing one of the media files to test at our end? Feel free to DM me the download link if you don't wanna share it publically.

Looking forward to your response.

 

Thanks,

Nishu

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