Mercury software and effects grayed out

Report · Feb 20, 2020

My video rendering and effects settings are grayed out and I can't change it

Report · Feb 20, 2020

Your system probably an incompatible GPU. Make sure your system meets the Minimum System Requirements. If the GPU is on the list then the driver may be out of date or improperly installed. A little system info would be helpful.

Report · Apr 07, 2020

I updated my gpu but it still seems to disable me changing the software

Report · Apr 17, 2023

Hi @lylae43163264

What's the make and model of the GPU? Also, what's the version of the GPU driver are you using?

Let us know.

Thanks,

Nishu

Report · Apr 16, 2023

My GPU is 4 GB NVIDIA RTX 2050 (mobile gpu) and I'm using Intel i5 1240P CPU and it's showing the same problem, can you please help me. I'm using After Effects 2023.

Report · Apr 17, 2023

Hi @Aswin289165643pkb,

Could you let us know the GPU driver installed on your computer? Feel free to share screenshots.

Thanks,

Nishu