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Mercury software and effects grayed out

New Here ,
Feb 20, 2020 Feb 20, 2020

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My video rendering and effects settings are grayed out and I can't change it

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Community Expert ,
Feb 20, 2020 Feb 20, 2020

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Your system probably an incompatible GPU. Make sure your system meets the Minimum System Requirements. If the GPU is on the list then the driver may be out of date or improperly installed. A little system info would be helpful.

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New Here ,
Apr 07, 2020 Apr 07, 2020

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I updated my gpu but it still seems to disable me changing the software

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi @lyla] 

What's the make and model of the GPU? Also, what's the version of the GPU driver are you using?

Let us know.

 

Thanks,

Nishu

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New Here ,
Apr 16, 2023 Apr 16, 2023

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My GPU is 4 GB NVIDIA RTX 2050 (mobile gpu) and I'm using Intel i5 1240P CPU and it's showing the same problem, can you please help me. I'm using After Effects 2023.

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi @Aswin289165643pkb,

 

Could you let us know the GPU driver installed on your computer? Feel free to share screenshots.

 

Thanks,

Nishu

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