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Missing Media When Exporting in Media Encoder

Explorer ,
Mar 28, 2020 Mar 28, 2020

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Hello, I'm trying to export a 3-minute video in After Effects. It's made up of animated text in nested comps, background videos, MotionBRO transitions, and music.

 

First, I tried to export the Lossless AVI directly from the Render Queue but the video would come out with several errors and audio popping in and out.

 

When I export the H.264 file in Media Encoder, it works perfectly except for one section where I have a couple of nested comps. (A cell phone animation and nested text). It shows up as bars and tone on the preview and in the exported video. In After Effects, however, the comps are visible and there is no missing media. What is going on and how do I fix this? 

 

Capture.PNG

 

 

Thank you!

TOPICS
Dynamic link, Error or problem, Import and export

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New Here ,
Nov 23, 2020 Nov 23, 2020

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Im having the same issue here. Odd thing is that Ive encoded it multiple times and each time a different clip will be missing and the previously missing ones are there once again. I have no idea what the issue is since nothing has changed and everything shows up in the After Effects preview.

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New Here ,
Nov 23, 2020 Nov 23, 2020

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EDIT: I got it to work fine after rendering a few times! The only change I made was going into the original working file in After Effects and finding the video clip in my imported media library. I right clicked and selected "reload" on each of the offending clips. Visually it changed nothing, but I rendered a final time and everything came out alright. Another thing of note is that I kept After Effects open while the media encoder app did its work, whereas before I closed it and loaded the composition in the encoder on its own.

 

Hope this helps! Im not sure if it actually did anything or I just got lucky but I figured Id let you and anyone else know!

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Having exatlcy same issue... reloading footage didnt help. for me even static pictures are missing from exported video...

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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Try exporting out of AE's render queue into QuickTime with the Prores codec (422 is fine). Then, take that file and put it in Adobe Media Encoder to make your MP4.

" I tried to export the Lossless AVI directly from the Render Queue but the video would come out with several errors and audio popping in and out."

The reason the AVI you made had "audio popping in and out" is probably because uncompressed AVIs have such a high data rate that your hard drive can't even deliver it fast enough to play back. You could put it into Adobe Media Encoder to make an MP4 and it'd probably be fine too. I always just suggest ProRes as the intermediate codec because it's much smaller file sizes than uncompressed AVI, but it's still visually lossless (high quality).

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New Here ,
Feb 08, 2021 Feb 08, 2021

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This work around was effective for me, but I still would like to know a true solve for this problem. I've worked on a couple projects and this issue is continuing to happen.

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New Here ,
Jan 31, 2021 Jan 31, 2021

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I was having the same issues, I tried reloading all of the footage but it didn't work. I then restarted AE - and it worked! 

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Thank you so much for this suggestion. Worked for me as I was going nuts!

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New Here ,
Aug 31, 2021 Aug 31, 2021

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This is the magic trick! Worked for me. Thanks pal!

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New Here ,
Apr 12, 2021 Apr 12, 2021

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not sure if this will help but i was having the same problem and found out that the photos/media in my project that weren't working were ones i imported from my photos app [im on mac] and not my files eg. downloads etc. once i replaced them they rendered just fine :))

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Explorer ,
May 24, 2021 May 24, 2021

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There was an update a few months ago now that seemed to cause this for me, and it has been happening ever since. I still haven't found a decently solution (or reason why it's even happening.)

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Community Beginner ,
Aug 01, 2021 Aug 01, 2021

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having this same issue right now. Media Encoder is basically unsable.

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Community Beginner ,
Aug 01, 2021 Aug 01, 2021

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I'm using Premiere however.

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Explorer ,
Aug 02, 2021 Aug 02, 2021

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I don't know about Premier but with After Effects I find it helps close AE, re-open the project and then export. Don't know if this works every time but it has at least twice that I can remember.

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