Mocha AE "Unknown Error" message when opening from After Effects.

New Here ,
Apr 07, 2022 Apr 07, 2022

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I updated After Effects to utilize the Mocha AE plugin. When I go to use it it takes me to the Mocha window where a blank screen comes up with the message "Uknown Error". I cannot find a way to proceed based on other posts in this community. Mocha AE Issue.JPG

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Error or problem , Import and export

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Adobe Employee ,
Apr 07, 2022 Apr 07, 2022

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Hi David,

 

Thanks for writing in. Please share the following details:

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • What's the exact version of After Effects you're using?
  • What are the details of the footage you're trying to track (frame rate, frame size, format/codec)?

We're here to help, just need more info.

 

Thanks,

Nishu

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