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My After Effects isn't responding!

New Here ,
Jul 31, 2018 Jul 31, 2018

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A day ago I was working on a project in After Effects and I closed the project because I went to install a new font. When I tried opening the project again the "not responding" sign would come up and  not let me do any sort of changes to the project. I have also noticed that I can not go back in previous project because the same problem has occurred again. I came up to the conclusion of scrapping the old project and starting fresh but within 2 minutes of not even adding anything to my project the problem happened again and just stopped responding. I've tried restarting my computer if that would help at all but it didn't. I've heard of re installing your AE but I wasn't sure if it would take away my projects or not so i'm a little worried to try.

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Valorous Hero ,
Jul 31, 2018 Jul 31, 2018

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Try removing the font you recently installed as this may be the cause of the issue.

AE will not delete previous projects or even existing projects; while you're working with it or if you install a new version. Advanced AE users usually have multiple versions of AE installed onto a single machine; to allow us to save our AEPs to a previous version, if the need arises that we have to deliver our project files to a client that is working with an earlier/previous version of AE.

Motion Graphics Brand Guidelines & Motion Graphics Responsive Design Toolkits

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New Here ,
Aug 03, 2018 Aug 03, 2018

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I have removed the font and uninstalled + reinstalled AE. The same problem is still happening. Beforehand there was an option to update AE so I did and the problem stopped for a while but enough time to finish my project. As I went to make another project the following day the project stopped responding and is now not letting me do anything.

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Advisor ,
Jul 31, 2018 Jul 31, 2018

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In addition to the suggestions by Roland, You can try Resetting the preferences of After Effects as follow -

  • Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
  • A dialog box launches asking you if you want to delete your preferences file. Click OK.
Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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New Here ,
Oct 15, 2023 Oct 15, 2023

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LATEST

You are amazing! Thank you for this tip! It saved me today! 😃

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Adobe Employee ,
Aug 08, 2018 Aug 08, 2018

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BriannaY,

I think you should contact us to resolve this issue. Here's the form to contact us: Contact Customer Care

Let us know what happens.

Thanks,
Kevin

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