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my after effects wont launch

New Here ,
Apr 04, 2021 Apr 04, 2021

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my after effects crashed and won't open yesterday it was fine and i deleted ae and the creative cloud and dowloaded it again and it won't open can't force quit

 

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Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

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Impossible to know. You have not offered anything useful like at least some basic system information, much less anything more specific.

 

Mylenium

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Adobe Employee ,
Apr 09, 2021 Apr 09, 2021

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Hi Kisz5C11,

 

Sorry for the crash issue,

What happens when you try to open it? Does it show any error message or crash report? As Mylenium mentioned, we'd need details on your system specification (CPU, GPU, RAM, OS) and the version of After Effects you're using.

We're here to help, just need more info.

 

Thanks,

Nishu

 

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Hi, i use a mac book air on update catalina 10.15.17 it does not show that it crashed I can't delete it and the after affects version is 2020

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