No me abre after effects

[Eduardo3154182314om]

De unos dias para aca el after effects no abre tengo un IMac 27 - 2019 3.1ghz intel core 5 con Big surf funcionaba bien, ya lo he desinstalado e instalado varias veces y nada ... Alguna ayuda por favor

[kglad]

did you use the cc desktop app to install after effects?

do you see an error message?

[Eduardo3154182314om]

Yes i use app application 

Dont show the error only appear the window to sent de inform

[sprinklr-integration-user]

Could you let us know more about your system specifications (CPU, GPU, RAM, OS version)? What exactly happen when you try to launch? Do you see the splash screen? Does it go past the splash screen? You can the suggestions in the following article: https://adobe.ly/3TyjCwQ

Looking forward to your response.

Thanks,
Nishu

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">