Open files problems

[Garance3052222542xk]

Hello, I have a problem with source files from any device other than mine. A multitude of error messages appears "impossible to import the file" with source damage problems. (3$0)
Has anyone ever had this kind of trouble?

[Kartika Rawat]

Hi there!

Sorry about the issue. Can you tell us your system details (OS, CPU, RAM, GPU)? What type of media files are you editing (codec/ format, frame rate, frame size)? What's the source of the media files?

Let us know.

Thanks,

Kartika