Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


OpenGL error,After Effects wont open after purchasing new gaming laptop with NVIDIA GeForce RTX 2060

Community Beginner ,
Jun 07, 2021 Jun 07, 2021

Copy link to clipboard

Copied

Hello All,

 

I keep getting the same error when I try to open AE:

After Effects error: After Effects crashed previously attemping to intitialize OpenGL. Consult the manufactureer of your graphics card for a compatible OpenGL driver.

 

I am wondering if someone else is having the same problem as me.

TOPICS
Crash, FAQ

Views

195

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

Copy link to clipboard

Copied

No magic fixes. You have to spend soem time configuring your card properly and experimenting with settings and driver versions. Really not much more to say than that.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

Thanks for your response -

I am on the phone with Adobe and Nvidia now - Looks like we got the right drivers in. Now we are troubleshooting why it opens when I disconnect my dosplaylink.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

LATEST

That's great @jimmypalacios ,

 

Please share the fix with the community for the benefit of others who may come across the same problem.

 

Let us know how you go.

mj

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

Hi @jimmypalacios ,

 

Information on this problem is thin.

 

There's this: https://helpx.adobe.com/ca/after-effects/using/basics-gpu-after-effects.html that lists the driver required.

 

Reach out to Adobe support - https://helpx.adobe.com/support/after-effects.html. There is a contact us link at the bottom of the page.

 

NVidia's customer support - https://www.nvidia.com/en-us/support/consumer/

 

This is where you can manually download drivers - https://www.nvidia.com/en-us/geforce/drivers/

 

I read a thread on the Premiere Pro community, saying that it no longer supported the RTX 2060 since 2019, but cannot confirm this.

 

Let us know how you go.

mj

 

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

Thank you - I sure will.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines