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New Here ,
Jun 03, 2021 Jun 03, 2021

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렌더링할 때 출력을 라우팅할 수 없지만 단추를 누를 때 라우팅 창이 나타납니다.

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Import and export

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Adobe Employee , Jun 15, 2021 Jun 15, 2021
Thanks for sharing the details. It could be a user account permission issue. Try changing the permissions: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html#  If it doesn't help, try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342 Let us know how it goes. Thanks, Nishu

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi Hyun jun5CCB,

 

Thanks for reaching out.

What happens when you try to specify the output location? Does it show any error message? What's the exact version of After Effects you're using? Also, what are your system specifications (CPU, GPU, RAM, OS)?

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Hello. Sorry for the late response. When I try to save the output location, no window pops up.
I don't get any error messages. The button is pressed and there's no response.
It's the same with reinstalling the program.
The after effects specification uses the latest specification.
cpu : intel Xeon E5 2620
GPU : NVIDIA GeForce 1650 SUPER
RAM : 32 GBytes
OS: I'm using window 10 pro.
I'd really appreciate it if you could solve my problem.

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Thanks for sharing the details.

It could be a user account permission issue. Try changing the permissions: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html# 

If it doesn't help, try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Jun 15, 2021 Jun 15, 2021

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You are my savior.
I reset my preferences and it worked.
Your help saved my life.
Thank you very, very much.
I wish you all the best.
Thank you.

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Happy to help, Hyun jun5CCB.

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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