PC restarts suddenly when use 2 application simultaneously

Report · Apr 16, 2023

Hi, anybody know why my PC suddenly restart when use 2 application adobe simultaneously?

this often happens when i use premiere pro with after effect,or after effect with photoshop or illustrator. this very annoying when work but suddenly restart. But if i use just 1 application there is no problem

i use laptop zephyrus G15 with spec

AMD Ryzen 9 4900HS
40 GB DDR4 (i upgraded)
2 TB SSD (i upgraded
Nvidia GeForce RTX 3060 6 GB
windows 11

I'm sure i updated the driver tho

Report · Apr 18, 2023

Hi ahmad5FFC,

Before diving into potential solutions, could you please let me know if you've encountered any error messages during these incidents?

One common reason for such problems is an outdated or unsupported GPU driver. If you could share the version of your Nvidia GPU driver, that would be helpful. Also, please let me know if you're using a Game Ready or Studio driver.

Looking forward to your response.

Thanks,

Nishu

Report · May 01, 2023

hi, i don't get any error messages, it just restart suddenly when i use 2 app especially use premiere pro and after effect

i use studio driver

Report · May 03, 2023

Are you experiencing a Blue Screen? Do you have any third-party plug-ins installed for After Effects or Premiere Pro? We recommend trying to change the renderer to Software Only (File > Project Settings) in both applications.

Please keep us updated on whether this makes a difference.

Thanks,

Nishu