You're using a "graphics card" that is actually a GPU-processing accelerator and outside CUDA/ OpenCL may have limitations. That and of course AE never has even made any specific provision for dual cards. So for what it's worth, it's probably more an issue of the cards not being able to cooperate properly rather than AE, which you could find out by hard-disabling one of the min the BIOS/ EFI or physically removing it. And other people can try this as they might, but on a different configuration it may simply work, so this is quite beside the point. All the testing in the world can't fix specific hardware-releated issues.
The reason I rented this machine was to see what the difference would be compared to my regular spec laptop. The answer was nothing. Preferences opened quicker. I have had a few machines now and for the life of me I can't get AE to run to what I would call an acceptable standard for such light tasks.
I have heard a few times, "ooh, I don't even put video in AE". Use Premiere for that. I am making a video with very time sensitive message boxes on the screen and it really doesnt work very well importing it all into premiere and going back and forth. Also, any project running slow in AE is running slow in premiere. I see no performance boost by following that workflow.
If the spec of the laptop is so darn important surely half the people using it are seeing performance issues.
Can someone give me the name of the graphics card range that will work? I feel like I am wasting all my time and energy to get a video to play at normal speed. Which to me, seems mighty insane for 2021.
Support couldnt fix it or comment on two occasions of remote desktop for 5 plus hours.