Playback freezing

New Here ,
Jun 02, 2022 Jun 02, 2022

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For years, I've been having this issue with After Effects whereas seemingly randomly in the middle of using it, the playback will stop working. 

 

What happens is, I will click play and the video will not play and then if I attempt to click anywhere on the screen, I will get the spinning wheel for 5-10 seconds and then the video will stop attempting to play and it seems like it's back to normal, however, once this has happened once, it happens every single time that I attempt to press play until I restart the application. 

 

I've been having this issue since at least 2019 and I've tried everything I can think of to get rid of it including reinstalling After Effects, clearing cache regularly and I've never been able to find anyone else having a similar problem to me.

 

It used to be more managable as it would come and go - e.g. I would have a lot of issues with it on one particular project and then it wouldn't happen for months - but for the past couple of months it's been happening with every single project I do and I end up having to restart the application at least 10 times even if I'm only working on a project for 2-3 hours.

 

Does anyone have any advice on how to solve this? I've attached a picture the specs of my Mac, but let me know if there's anything else that would be good to know.

TOPICS
Crash , Error or problem , FAQ , Freeze or hang , Preview

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Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

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Hi caitnic128,

 

Sorry for your issue.

What's the version of After Effects you're currently using? Is there a third-party plug-in that you've been using since 2019? Also, what are the details of the footage you're working with (frame rate, frame size, format/codec)?

Let us know, we're here to help.

 

Thanks,

Nishu

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