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[Moderator moved from Download & Install to After Effects.]
Hey all
I just purchased a plugin for AE and when trying to install it it says its not compatible (nothing about AE requirements on marketplace). Spoke to the chat and they said to get a refund i need to post on here - feels odd but ok!
Can anyone help ?
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This is a public forum, not Adobe support... chat was wrong, nobody here can help
Go back to chat
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Go back to Exchange. Contact the plugin maker through their website. Tell them about the problem you're having and ask if they have a new version that's compatible with latest After Effects.
https://exchange.adobe.com/creativecloud
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That weird, You should ask refund from the author of the plugin or wait for their update thou. In the mean time you may need to download a previous competible of AE if you still wish to use that plugin.