Plugin in not compatible

New Here ,
Sep 03, 2021 Sep 03, 2021

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[Moderator moved from Download & Install to After Effects.]

Hey all

 

I just purchased a plugin for AE and when trying to install it it says its not compatible (nothing about AE requirements on marketplace). Spoke to the chat and they said to get a refund i need to post on here - feels odd but ok!

 

Can anyone help ?

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Error or problem , How to

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Community Expert ,
Sep 03, 2021 Sep 03, 2021

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This is a public forum, not Adobe support... chat was wrong, nobody here can help

 

Go back to chat

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Community Expert ,
Sep 03, 2021 Sep 03, 2021

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Go back to Exchange.  Contact the plugin maker through their website.   Tell them about the problem you're having and ask if they have a new version that's compatible with latest After Effects.

https://exchange.adobe.com/creativecloud

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 03, 2021 Sep 03, 2021

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That weird, You should ask refund from the author of the plugin or wait for their update thou. In the mean time you may need to download a previous competible of AE if you still wish to use that plugin.

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