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Hello,
When I play the preview, the audio is asynchronous to the video. The audio is normal and the video is too slow.
Some facts about my tools ( I hope these are the needed informations. I am a After Effects beginner):
- Adobe After Effects 2022
- Framerate 25 (Preview + Composition settings)
- Disk-cache deaktviked
- 12 GB Ram available for After Effects
Thank you for your supports!
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Start by checking your hardware acceleration settings in the preferences and also your system's graphics driver. Also try a classic RAM preview instead of trying to play realtime directly from the timeline.
Mylenium
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Hi Mylenium,
thank you for your quick reply! Unfortunately, I didn't understand it, I am an absolutely beginner.
I am using a mac. Should I check its hardware settings?
I attached a screenshot, which shows my GPU settings. Is this helpful?
Thank you!
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Doesn't look good. It's like AE isn't even recognizing the M1 graphics correctly. For RAM previews and such start here:
https://helpx.adobe.com/after-effects/using/previewing.html
Can't realyl tell you much about your Mac issues, though. Not a Mac guy and those problems are so manifold with a gigazillion bugs both in OSX and Adobe. At least try to delete the preferences file so it gets reinstate with defaults. Also consider creating a new user on your machine. Sometimes this has "magic" powers when no old configuration data gets in the way.
Mylenium
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Oh shi...
But thank you for your support! After speaking with our IT, I will try to delete the preferences and create a new user.